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How to Use the Online Bill Payment Service

Initial Registration

The first step to taking advantage of the online bill payment service is to register. To do this, click on the "Pay Online" link. This brings you to the Log in page. Select "create an account", enter an email address, a user name and a password, and then select "create member". The email address you provided will be used to sent you an email with instructions to activate your online account.

Once you do this and receive your email, follow the instructions to validate your email address and activate your online account registration.

Revisit the "Pay Bill Online" link and log in using your email address and password. Once you are logged in, you can change your email address, user name, or password at any time using the member profile link.

To set your account, you will need your utility account number and last payment amount. Simply click "add account" to begin the setup process. The required fields are provided. Follow the instructions. If you have multiple properties and services, you will need to add each account to the registration.

My Account

Once are registered and you have added your account, you can do a number of things including:

• View Your Account

To view your account, click on the "View Account" icon and log in. Once you are logged in, click on the account number and you will see your Account Detail Information, Transaction History, Address and Account Information, and Consumption Usage History. To return to the initial Utility Online Payment page, simply click the "Utility Online Payment" link on the right of the page. NOTE: If you have multiple properties, you will need to choose one of your locations before proceeding.

• Pay Your Bill

To pay your bill, click on the "Pay Online" icon. Once you are logged in, you click on the "pay" box and click the "Pay Selected Accounts". This takes you to the payment cart page where you finish making your payment. NOTE: If you have multiple properties, you can select one or all of your locations before proceeding.

You may change the amount you are paying this month by entering a new amount in the Payment area. You may choose  to pay with a Debit or Credit Card. The company that processes the online payments for us charges a convenience fee for their service. Enter the information required and double check all information to ensure a successful transaction. Press Submit Transaction to submit the information.  WARNING! Click this button only once to avoid multiple charges! The transaction may take several minutes to complete. Once the payment is complete, you will see the Thank You screen confirming that payment was made. 

• Email Customer Service

If you have any questions or concerns and need to contact a customer service representative, you may simply click on the inquiry link where you will be directed to an easy to navigate form. Simply fill out the required fields and click the Submit button, then a customer service representative will contact you as quickly as possible.